Privacy Policy
Last updated .
Welcome to the Ocean Lakes App, the mobile guest application for Ocean Lakes Family Campground.
Ocean Lakes Family Campground, L.P. (“Ocean Lakes”) provides the campground services, guest experiences, information, and communications available through the Ocean Lakes App.
The technology behind the Ocean Lakes App is provided, operated, and maintained by Gere Enterprises LLC, doing business as campersAPP (“campersAPP”), which provides the mobile application platform, technical infrastructure, and application support services used by Ocean Lakes.
This Privacy Policy explains what information may be collected when you use the Ocean Lakes App, why it may be collected, how it may be used or disclosed, and the choices available to you.
This Privacy Policy applies to the Ocean Lakes App mobile application and related services provided through the application.
The Ocean Lakes App does not sell personal information or precise location information.
Information We Collect
Many areas of the Ocean Lakes App can be used without providing personally identifying information.
Depending on the services and features you choose to use, information processed through the Ocean Lakes App may include:
- Name, email address, and telephone number
- Campsite, cabin, rental, or site number
- Arrival and departure dates
- Favorites and preferences
- Private group memberships
- Orders and service requests
- Survey, poll, contest, or form responses
- Game and activity participation
- Loyalty, punch card, reward, and redemption activity
- Information submitted through check-in forms, waivers, acknowledgments, registrations, or other campground forms
- Messages and communications you choose to send through guest messaging or support features
- Photos, documents, or other content you voluntarily submit through participating features
- Location information when you enable location-based features
This information is used to provide the Ocean Lakes guest services and application features you choose to use.
Certain information may also be provided to the Ocean Lakes App by Ocean Lakes or its authorized reservation, property management, or other service providers when necessary to support guest services or enabled application features.
Location Services
The Ocean Lakes App includes optional location-based features designed to support the guest experience while visiting Ocean Lakes.
Certain features may access, collect, use, and retain your device’s approximate or precise location when you choose to enable location-based functionality. Location access is optional and is requested through your device’s permission settings when needed.
Depending on the features you enable and permissions you grant, location may be accessed while you are using the Ocean Lakes App and, if you enable background location, when the app is closed or not actively in use.
The primary reason the Ocean Lakes App requests location is to support onsite campground safety alerts and location-relevant campground notifications. Precise, property-level location can help distinguish an onsite guest from someone merely nearby. Background access allows the application to determine that you are onsite so relevant safety and operational information can reach you even when the Ocean Lakes App is not open.
Location information may also be used to:
- Recognize campground visits and determine whether you are onsite.
- Support location-relevant campground notifications, activity reminders, and arrival recognition.
- Determine whether certain notifications or reminders are relevant based on whether you are onsite.
- Provide location-based games and experiences, including Geo Adventures and navigation to designated locations.
- Help you locate campground amenities, activities, attractions, services, and nearby places.
- Support maps, directions, and other location-based campground functionality.
- Verify certain loyalty punches, QR scans, rewards, redemptions, or other location-dependent activities.
- Provide promotions that may be relevant to your location.
- Support optional safety or emergency-assistance features when you choose to use them.
Background Location
If you enable background location, the Ocean Lakes App may access and collect location information when the app is closed or not actively in use.
The primary background-location use is onsite campground safety alerts. Safety, weather, emergency, or operational information may need to reach guests while the application is not open. Background location allows the application to determine whether you are onsite so time-sensitive and location-relevant notices can be provided.
Background location may also be used for enabled location-based services such as campground notifications, activity reminders, arrival or visit recognition, and other location-based guest experiences.
Background location may also be used to determine whether an optional campground promotion, local offer, coupon, or sponsored offer is relevant to your location.
Location-Based Promotions and Sponsored Content
Location-based promotions are a form of advertising.
Ocean Lakes or participating businesses may designate a geographic area in which a promotion, coupon, or sponsored offer may be made available to guests who have enabled applicable location-based features.
The Ocean Lakes App may use your location to determine whether you are within the geographic area associated with an offer.
Your precise location is not provided to Ocean Lakes or a participating business merely because you enter a geographic area, receive a notification, or view an offer.
Participating businesses do not receive your precise location for the purpose of determining whether a promotion, coupon, or sponsored offer should be displayed or delivered.
The Ocean Lakes App does not sell personal information or precise location information to advertisers or sponsors. Personal information or precise location information is not provided to advertisers or sponsors merely because sponsored content is displayed or a promotional notification is delivered.
If you voluntarily redeem an offer, enter a redemption code, make a purchase, request a service, participate in a reward program, or otherwise initiate a transaction or interaction, information reasonably necessary to complete, verify, or maintain a record of that interaction may be provided to Ocean Lakes or the participating business.
Location Data Retention
The Ocean Lakes App may log and retain location information and related location-based activity associated with features you choose to use.
Location information may be retained for as long as reasonably necessary to provide and support the applicable location-based service, determine whether location-relevant notifications or experiences are appropriate, verify activities or transactions, maintain appropriate business or transaction records, measure and improve feature performance, prevent fraud or misuse, maintain security, provide technical and guest support, and comply with applicable legal requirements.
When location information is no longer reasonably necessary for these purposes, it may be deleted, anonymized, or aggregated in accordance with the Data Retention and Deletion section of this Privacy Policy.
Your Location Choices
You control whether the Ocean Lakes App has access to your device’s location.
You may grant, limit, or disable location permissions through your device settings. You may also enable or disable optional location-based offers where those controls are provided within the Ocean Lakes App.
Disabling location access will not prevent you from using portions of the Ocean Lakes App that do not require location. Certain location-based features, notifications, games, navigation tools, rewards, or other experiences may not function properly or may be unavailable when location access is disabled.
Camera and Photo Access
Some Ocean Lakes App features may request access to your device’s camera or photo library for purposes such as scanning QR codes, collecting loyalty punches or rewards, participating in games or activities, reporting an issue, or participating in photo contests or challenges.
Photos or other content you intentionally submit may be made available to Ocean Lakes when necessary to provide the feature or experience you selected.
When you participate in a Photo Challenge or another feature that includes content-use permission, submitted photos may also be used by Ocean Lakes for marketing or promotional purposes as described in the notice presented before you participate.
Check-In Forms and Waivers
Ocean Lakes may use the Ocean Lakes App to provide digital check-in forms, waivers, acknowledgments, registrations, or other guest documents.
Information you submit, including contact or reservation information and electronic signatures, may be used to create and store completed documents and make them available to authorized Ocean Lakes staff through the application’s management tools.
These records may be retained by Ocean Lakes for operational, legal, safety, insurance, or recordkeeping purposes and may remain part of Ocean Lakes’ records even if you later delete your Ocean Lakes App account.
Guest Messaging and Communications
The Ocean Lakes App may provide guest messaging or two-way communication features that allow you to communicate directly with authorized Ocean Lakes staff.
When you use these features, information may include your name, account or guest identification, message content, timestamps, and information you voluntarily provide as part of the communication.
Messages may be made available to authorized Ocean Lakes staff for purposes such as responding to questions, addressing service requests, providing guest assistance, resolving reported issues, and supporting campground operations.
Messages and related communications may be retained for operational, customer-service, safety, security, dispute-resolution, or recordkeeping purposes, subject to applicable law and Ocean Lakes’ retention practices.
Guest messaging is intended for communication between guests and Ocean Lakes and does not provide general guest-to-guest messaging.
Private Groups and Personalized Guest Experiences
Ocean Lakes may provide private groups or customized guest experiences for specific audiences such as seasonal campers, group reservations, rallies, special events, or other designated groups.
When you join or are assigned to a private group, the Ocean Lakes App may collect or maintain information associated with your group membership, including membership status and information necessary to provide access to group-specific features.
Authorized Ocean Lakes staff may manage group memberships and determine which content, activities, announcements, promotions, services, or other experiences are available to particular groups.
Group-specific content may appear within dedicated group areas and throughout other parts of the Ocean Lakes App when you are logged in and authorized to access that content.
Information associated with your group participation may be available to authorized Ocean Lakes staff for purposes of administering the group, providing guest services, and supporting campground activities.
Safety Center and Emergency Assistance
The Ocean Lakes App may provide safety-related information and optional emergency-assistance features, including campground emergency contacts, safety notices, incident reporting, and location-based assistance.
When you voluntarily use a feature that requests assistance or shares your location, information you choose to provide, including location details, contact information, messages, or other relevant information, may be made available to Ocean Lakes or an intended recipient as necessary to support the requested assistance.
Some safety features may use device location permissions to help determine your location or provide location-relevant information.
Information submitted through incident reports or assistance requests may be retained for operational, safety, security, insurance, legal, or recordkeeping purposes.
The Ocean Lakes App is not a replacement for emergency services. In an emergency requiring immediate assistance, contact the appropriate emergency response provider.
Payments
Some goods or services may be available for purchase through the Ocean Lakes App.
Payments made through the application’s payment system are processed by Stripe, a third-party payment processor.
When you enter payment card information, the full card number and other sensitive card credentials are handled by Stripe.
The Ocean Lakes App does not store your full credit or debit card number, and Ocean Lakes does not receive or store your full card number through the Ocean Lakes App.
The application may instead store a secure payment token or transaction reference that allows an authorized transaction to be associated with the appropriate payment method without storing the actual card number.
Limited transaction information may also be retained, such as the amount, items or services purchased, payment status, transaction reference, date of purchase, and information necessary for receipts, refunds, or transaction history.
Payment card information processed by Stripe is handled under Stripe’s security practices and privacy policies.
If Ocean Lakes uses a payment system outside of the Ocean Lakes App, that transaction may be subject to the policies and practices of the payment provider involved.
Device, Usage, and Technical Information
When you use the Ocean Lakes App, limited technical and usage information may be automatically received, including device type, operating system, app version, IP address, app or device identifiers, push-notification information, crash and diagnostic information, and information about the features you use.
This information may be used to operate and improve the Ocean Lakes App, troubleshoot technical problems, provide appropriate analytics to Ocean Lakes, maintain security, and understand overall usage and performance.
Aggregated or de-identified information may also be used to understand application usage and trends.
Push Notifications
If you enable notifications, the Ocean Lakes App may send information relating to your campground experience, including activity reminders, campground announcements, operational or safety information, private-group information, loyalty or reward updates, promotions, and location-based or sponsored offers you have chosen to receive.
Promotional or sponsored push notifications will only be sent when you have chosen to receive them.
You may manage notifications through the Ocean Lakes App or through your mobile device settings.
Disabling notifications may prevent you from receiving certain activity reminders, campground announcements, operational notices, or other notifications delivered through the application.
Artificial Intelligence Features and Content Assistance
The Ocean Lakes App may include optional artificial intelligence (AI) features used to assist with creating, editing, organizing, or improving campground content, including activities, announcements, event descriptions, promotions, and other informational materials.
The application may also offer AI-assisted guest support or chatbot features designed to help answer questions or provide information about Ocean Lakes services and amenities.
When an AI-assisted feature is used, information submitted to that feature may be processed to generate a response or provide the requested functionality.
Depending on the feature and service providers involved, information submitted to AI-assisted services may be processed by third-party technology providers supporting Ocean Lakes or campersAPP.
Information provided to these services is intended to be limited to what is reasonably necessary to provide the applicable feature. Service providers processing personal information are expected to protect that information consistent with applicable agreements and law.
Users should avoid submitting sensitive personal, financial, or medical information into optional AI-assisted communication features unless specifically requested through an appropriate secure process.
AI-generated responses may not always be complete or accurate and should not be relied upon as a substitute for official Ocean Lakes instructions, professional advice, or emergency assistance.
Information Received from Third-Party Integrations
Ocean Lakes may connect the Ocean Lakes App with reservation systems, property-management platforms, campground-management software, or other authorized third-party services.
When these integrations are enabled, the application may receive information necessary to provide the requested guest experience. This may include guest identification, reservation details, campsite or accommodation assignments, arrival and departure dates, and related campground-service information.
This information may be used to support integrated features, facilitate guest services, improve account or reservation-related experiences, and assist Ocean Lakes with campground operations.
Information received through authorized integrations is handled in accordance with this Privacy Policy, applicable service agreements, and relevant legal requirements.
Third-party platforms may also maintain their own records and privacy policies governing information collected directly through their services.
How Information Is Used
Information processed through the Ocean Lakes App may be used to:
- Operate and provide the application and related services.
- Create and maintain accounts.
- Provide Ocean Lakes information and guest services.
- Remember guest preferences and support personalized experiences.
- Provide maps, location-based functionality, and relevant safety information.
- Operate games, Geo Adventures, loyalty programs, and activities.
- Verify rewards and redemptions.
- Provide relevant notifications and offers.
- Generate and maintain guest forms and waivers.
- Facilitate purchases, transactions, and guest requests.
- Support private groups and audience-specific content.
- Facilitate guest-to-Ocean Lakes communications and respond to service requests.
- Support optional AI-assisted content and guest-service features.
- Support authorized integrations with campground-management and reservation systems.
- Provide customer and technical support.
- Improve application features, performance, and reliability.
- Prevent fraud, abuse, or misuse.
- Maintain security and protect guests, Ocean Lakes, the application, and related services.
- Comply with applicable law and legal obligations.
How Information May Be Disclosed
The Ocean Lakes App does not sell personal information or precise location information.
Information you provide through the Ocean Lakes App may be made available to Ocean Lakes when necessary to provide a campground service, complete an interaction you initiate, or administer an application feature.
This may include check-in forms and waivers, orders and purchases, guest-service requests, loyalty or coupon redemptions, contest entries, campground forms, private-group participation, incident reports, messages, and other information reasonably necessary to provide the requested service.
Authorized Ocean Lakes personnel may access information relevant to campground operations and the application features Ocean Lakes has enabled, subject to applicable access controls and service arrangements.
Information may also be disclosed to:
- Payment processors such as Stripe when completing a payment.
- campersAPP, as the technology provider responsible for operating, maintaining, securing, and supporting the application platform.
- Service providers that perform functions necessary to operate the Ocean Lakes App, including hosting, technical infrastructure, messaging, analytics, and other application services.
- Authorized third-party service or technology providers supporting enabled integrations or AI-assisted features.
- Participating businesses when reasonably necessary to fulfill a transaction, redemption, request, or other interaction you initiate.
- Government authorities or others when required by law or legal process.
- Parties necessary to protect the security, safety, rights, or property of Ocean Lakes, campersAPP, application users, or others.
Service providers receiving personal information in connection with application services are expected to use that information only as necessary to provide their services and protect it consistent with applicable agreements and law.
The Ocean Lakes App does not disclose personal information or precise location information to advertisers or sponsors solely because a guest views sponsored content, receives a sponsored notification, or enters a designated promotional area.
Information may also be transferred as permitted by applicable law in connection with a merger, acquisition, reorganization, or sale involving the applicable business or service.
campersAPP’s Role as Technology Provider
The Ocean Lakes App uses technology and application services provided by Gere Enterprises LLC, doing business as campersAPP.
campersAPP develops, operates, maintains, secures, and provides technical support for the application platform used to deliver the Ocean Lakes App. In performing these services, campersAPP may process information transmitted through the application when reasonably necessary to:
- Operate and maintain the application and supporting infrastructure.
- Deliver enabled application features.
- Troubleshoot technical problems and provide application support.
- Deliver notifications and communications.
- Support integrations authorized by Ocean Lakes.
- Process application transactions and requests.
- Maintain application security and prevent fraud, abuse, or misuse.
- Provide application analytics and operational information.
- Comply with applicable legal obligations.
campersAPP does not acquire ownership of Ocean Lakes’ guest relationship merely because it provides the technology supporting the Ocean Lakes App.
Information maintained independently by Ocean Lakes as part of its campground operations remains subject to Ocean Lakes’ applicable practices, policies, legal obligations, and recordkeeping requirements.
Data Retention and Deletion
Information may be retained for as long as reasonably necessary to provide Ocean Lakes App services, maintain appropriate business and transaction records, support Ocean Lakes and its guests, meet legal obligations, prevent fraud or misuse, resolve disputes, and maintain security.
When information is no longer reasonably necessary, it may be deleted, anonymized, or aggregated, subject to applicable legal and operational requirements.
You may request deletion of personal information associated with your Ocean Lakes App account through the account-deletion option provided within the application or by contacting:
campersAPP provides technical support for Ocean Lakes App account deletion requests and may need to verify your identity before completing certain requests.
Certain information may need to be retained for legal, security, accounting, transaction, fraud-prevention, or other permitted purposes.
Information already provided to or independently maintained by Ocean Lakes, including completed waivers, check-in documents, transactions, guest communications, or other campground records, may be retained by Ocean Lakes according to its legal, operational, or recordkeeping requirements.
Deleting your Ocean Lakes App account does not necessarily delete records independently maintained by Ocean Lakes or a third-party service provider.
Requests concerning records maintained independently by Ocean Lakes may need to be directed to Ocean Lakes.
Your Privacy Choices
You may control location, camera, photo, and notification permissions through the Ocean Lakes App and your device settings; enable or disable optional location-based offers where controls are provided; choose whether to use optional interactive features; and request correction or deletion of certain personal information.
Depending on where you live and applicable law, you may have additional rights regarding access, correction, deletion, portability, or use of personal information.
Where applicable, you may request to:
- Access certain personal information maintained about you.
- Correct inaccurate personal information.
- Request deletion of eligible personal information.
- Obtain a copy of certain information in a portable format.
- Exercise other privacy rights provided by applicable law.
Privacy-related requests concerning the Ocean Lakes App may be submitted to:
Information reasonably necessary to verify your identity or authority to make a request may be required before personal information is disclosed, corrected, or deleted.
Requests will be reviewed and addressed in accordance with applicable law. Certain information may be exempt from deletion or other requests when retention or processing is permitted or required by law.
Where applicable law permits authorized representatives to submit requests on behalf of individuals, additional verification or proof of authorization may be required.
Requests concerning information independently maintained by Ocean Lakes as part of its campground operations may need to be directed to Ocean Lakes.
Children’s Privacy
The Ocean Lakes App is a general-audience service and is not directed to children under 13.
Personal information is not knowingly collected from children under 13 without the consent required by applicable law.
Certain features, including games, activities, rewards, and family-oriented campground experiences, may be used by families under the supervision of a parent or legal guardian.
If we learn that personal information has been collected from a child under 13 in circumstances requiring parental consent, reasonable steps will be taken to delete it.
Parents or legal guardians who believe a child has provided personal information inappropriately may contact:
Data Security
Reasonable administrative, technical, and organizational safeguards are used to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to information may be limited to authorized Ocean Lakes personnel, campersAPP personnel and service providers who require such access to perform applicable functions.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Cookies and Website Technologies
Ocean Lakes websites and web-based services associated with the Ocean Lakes App may use cookies and similar technologies to maintain sessions, remember preferences, understand website usage, improve performance, and provide website functionality.
You may control cookies through your browser settings, although disabling certain cookies may affect some web-based services.
Third-Party Websites and Services
The Ocean Lakes App may contain links to websites, reservation systems, payment services, restaurants, attractions, merchants, Ocean Lakes websites, or other independently operated services.
When you choose to interact directly with a third-party service, that service may collect information under its own privacy policies and practices.
Neither Ocean Lakes nor campersAPP controls the privacy practices of independently operated third-party websites or services.
This section does not limit responsibilities under applicable law for third-party service providers processing personal information on behalf of Ocean Lakes, campersAPP, or the Ocean Lakes App.
Changes to This Privacy Policy
This Privacy Policy may be updated as the Ocean Lakes App evolves, new features are introduced, or legal requirements change.
When changes are made, the Last Updated date at the top of this policy will be revised.
When appropriate, additional notice may also be provided through the Ocean Lakes App.
Contact Us
Ocean Lakes Family Campground
For questions about your stay, campground services, Ocean Lakes policies, guest records maintained by Ocean Lakes, or other campground matters:
Ocean Lakes Family Campground, L.P.
6001 South Kings Highway
Myrtle Beach, SC 29575
Main Office: 1-843-238-5636
Ocean Lakes App Technical and Privacy Support
Technology and technical support for the Ocean Lakes App are provided by:
Gere Enterprises LLC d/b/a campersAPP
For questions concerning the Ocean Lakes App, application account deletion, application privacy requests, or technical support: