campersAPP

Delete Your Account

Last updated .

You can request deletion of your campersAPP account at any time. This page explains what happens when you do, how to make the request, and what data may be retained afterward.

How to request deletion

You have two paths, depending on whether you can still sign in to campersAPP.

From the mobile app (if you can sign in):

Open campersAPP, sign in with your account, and go to Account → Account Settings → Request Account Deletion. You’ll see a short explanation of what deletion removes and an optional field to tell us anything you’d like us to know. Tap Send Request and we’ll take it from there. Because you’re signed in, the request arrives with your account information already attached, so we can process it without asking you to verify anything else. You’ll get a confirmation email once we begin.

By email (if you can’t sign in):

Send a message to [email protected] and include:

  • The email address or phone number on your account (whichever you registered with)
  • Your name
  • The park you most recently visited, if you remember it

We may need to ask you to verify your identity before completing the deletion, especially if you email us from a different address than the one on the account. Extra detail like the park you last visited helps us find your account quickly.

What happens after you request deletion

  • We remove personally identifying data associated with your account within 30 days of the verified request.
  • Your account no longer signs in. Push notifications, favorites, loyalty punches, and any other account-scoped data stop being accessible.
  • Photos or reviews you may have submitted publicly (e.g. Photo Challenge entries, park ratings) can be anonymized on request rather than deleted. That’s the default, unless you specifically ask for deletion instead.
  • We send a confirmation email once the deletion is complete.

What may be retained

Some information is not deleted with your account. This is honest and worth reading before you decide:

  • Records held by the campgrounds you visited. Check-in forms, waivers, transaction receipts, and other guest records may be retained by each campground under its own legal, operational, safety, insurance, or recordkeeping requirements. Those records live in each campground’s system, not in campersAPP, and are outside our control to delete on your behalf.
  • Transaction records we’re required to keep for accounting, tax, fraud-prevention, or chargeback dispute purposes.
  • Aggregated or de-identified information that no longer identifies you personally may be retained for analytics and service improvement.
  • Records we’re required to keep by law, legal process, or to protect the security or safety of the service.

If you have questions about what a specific campground retains, contact that campground directly. campersAPP can help you identify which campgrounds you’ve visited and give you their contact information.

Questions about deletion specifically can go to [email protected].